𝙏𝙚𝙧𝙢𝙨 𝙖𝙣𝙙 𝘾𝙤𝙣𝙙𝙞𝙩𝙞𝙤𝙣𝙨
By placing an order on this website, you are agreeing to the following terms and conditions:

𝙊𝙧𝙙𝙚𝙧 𝘼𝙘𝙘𝙚𝙥𝙩𝙖𝙣𝙘𝙚 𝙋𝙤𝙡𝙞𝙘𝙮

All orders and other requests are subject to acceptance by Gayle’s Flower Shop Pampanga and its personnel. We have the right to reject any order without providing reasons. In the event of a rejection, we will refund or cancel payments received in full, using the payment method used to place the transaction.

𝘿𝙚𝙡𝙞𝙫𝙚𝙧𝙮 𝙤𝙛 𝙮𝙤𝙪𝙧 𝙤𝙧𝙙𝙚𝙧:

Please refer to the following details:
𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗬 𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗘 :
𝗠𝗢𝗥𝗡𝗜𝗡𝗚 – 𝟴𝗔𝗠 – 𝟭𝟭𝗔𝗠
𝗡𝗢𝗢𝗡 – 𝟭𝟭𝗔𝗠 – 𝟯𝗣𝗠
𝗔𝗙𝗧𝗘𝗥𝗡𝗢𝗢𝗡 – 𝟯𝗣𝗠 – 𝟱𝗣𝗠

To ensure SAME DAY DELIVERY, orders must be placed at least 3 hours prior to your preferred delivery time to prevent delays.

𝙁𝙤𝙧 𝙎𝙮𝙢𝙥𝙖𝙩𝙝𝙮 𝙁𝙡𝙤𝙬𝙚𝙧𝙨 –
Because the delivery will require a larger vehicle, the flowers will be delivered within the day. There is no time-specific request.

𝘾𝙝𝙖𝙣𝙜𝙚𝙨 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙤𝙧𝙙𝙚𝙧 –
To make adjustments to your order, please contact Gayle’s Flower Shop Pampanga
on Facebook (https://www.facebook.com/share/1FoSTqGYb1/) or by phone at 09459796319 (Mon-Sun, 8:00 AM-6:00 PM).

We will always do our best to accommodate last-minute modifications, but we can only guarantee changes (limited to delivery addresses, Delivery time and card messages) that are requested at least one hour before delivery.

𝙁𝙤𝙧 𝙨𝙖𝙢𝙚-𝙙𝙖𝙮 𝙤𝙧𝙙𝙚𝙧𝙨, 𝙬𝙚 𝙬𝙞𝙡𝙡 𝙙𝙤 𝙤𝙪𝙧 𝙗𝙚𝙨𝙩 𝙩𝙤 𝙖𝙘𝙘𝙤𝙢𝙢𝙤𝙙𝙖𝙩𝙚 𝙡𝙖𝙨𝙩-𝙢𝙞𝙣𝙪𝙩𝙚 𝙢𝙤𝙙𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣𝙨, 𝙗𝙪𝙩 𝙩𝙝𝙞𝙨 𝙞𝙨 𝙣𝙤𝙩 𝙜𝙪𝙖𝙧𝙖𝙣𝙩𝙚𝙚𝙙.

𝘾𝙖𝙣𝙘𝙚𝙡𝙡𝙖𝙩𝙞𝙤𝙣 𝙋𝙤𝙡𝙞𝙘𝙮
We’re sorry to hear that you’d like to cancel your order, but we totally understand that plans can change! Here’s what you need to know:

1. For advance orders: Cancellations can be made by 12 PM, one (1) day before the intended delivery date. Full Store credit will be given and can be used within the same calendar year. NO REFUND Policy.

2. For same-day and on-demand orders: These are processed right away, so cancellations aren’t always possible. But don’t worry, we’ll do our best to check with the team:

• If your order has already been processed, we’re sorry, but we won’t be able to proceed with the cancellation.
• If it hasn’t been processed yet, we can put the order on hold and reschedule it for a later date, or we can issue store credit valid within the same calendar year—whichever option works best for you. 𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙖𝙣𝙙 𝙎𝙪𝙗𝙨𝙩𝙞𝙩𝙪𝙩𝙞𝙤𝙣 𝙋𝙤𝙡𝙞𝙘𝙮:

All items and flowers are subject to availability. If there are any supply issues, or if the flowers we receive from our growers that are required to fill your order do not meet our high quality standards, we reserve the right, at our sole discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality, without notice. Substitutions may include flower types, flower colors, wrapping paper, ribbon, baskets, vases, fruits, and any other material utilized in our flower arrangements.

In the event that we are unable to provide you with the product or a substitute product, We will provide you full refund and contact you as soon as is reasonably possible.

Note that the bouquet’s size, color, hues, and bloom phases may differ from the images displayed.
We appreciate all of our customer’s understanding in advance that flowers are perishable goods and cannot be guaranteed to be flawless all the time.

𝙋𝙖𝙮𝙢𝙚𝙣𝙩𝙨:

1. All payments are processed securely via various payment gateways like Gcash, BDO Bank Transfer and Paymaya, etc.
2. If you create an account, your card will be stored securely by the payment gateway so that you can check out on future visits without re-entering your card details.
3. We never store or have access to your credit or debit card details.

𝙋𝙖𝙮𝙢𝙚𝙣𝙩𝙨 𝙋𝙧𝙞𝙘𝙚𝙨 𝙖𝙣𝙙 𝘼𝙙𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝘾𝙝𝙖𝙧𝙜𝙚𝙨

1. All prices excludes delivery charges unless otherwise stated.

𝘿𝙚𝙡𝙞𝙫𝙚𝙧𝙮 𝙥𝙤𝙡𝙞𝙘𝙮

1. Flower deliveries can be done on Mondays to Sundays.
2. Please refer to the following details:
   𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗬 𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗘 :
   𝗠𝗢𝗥𝗡𝗜𝗡𝗚 – 𝟴𝗔𝗠-𝟭𝟭𝗔𝗠
   𝗡𝗢𝗢𝗡 – 𝟭𝟭𝗔𝗠 – 𝟯 𝗣𝗠
   𝗔𝗙𝗧𝗘𝗥𝗡𝗢𝗢𝗡 – 𝟯 𝗣𝗠 – 𝟱𝗣𝗠

To ensure SAME DAY DELIVERY, orders must be placed at least 3 hours prior to your preferred delivery time to prevent delays.

𝙁𝙤𝙧 𝙎𝙮𝙢𝙥𝙖𝙩𝙝𝙮 𝙁𝙡𝙤𝙬𝙚𝙧𝙨 –
Because the delivery will require a larger vehicle, the flowers will be delivered within the day. There is no time-specific request.

3. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

4.  The sender will be responsible to ensure that the recipient is present at the address during the day of the delivery.

If by any chance that our courier service could not locate the recipient after several attempts, or; if the delivery details provided is incorrect (example: wrong address / contact / name), Gayle’s Flower Shop Pampanga will not be liable for the failed delivery. 

5. In the event a delivery is re-scheduled or re-routed upon the request of the recipient or by the sender, a re-delivery fee will be applied depending on the delivery location.
Re-delivery or re-routing is subject to the next available time slot.

As flowers/bouquet are highly perishable items, customer is require to update us the next course of action within 2 hours.

𝙁𝙧𝙚𝙨𝙝𝙣𝙚𝙨𝙨
We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer.
If you receive flowers that do not seem fresh, please contact our facebook page Gayle’s Flower Shop Pampanga to inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date. In your email or DM please include a photo of the un-fresh flowers within 2 hours of receipt in order to be eligible for a re-deliver.

𝘿𝙖𝙢𝙖𝙜𝙚
Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our Facebook page Gayle’s Flower Shop Pampanga to inform us immediately so that we can arrange a replacement at our next available delivery date, Please note that you will need to email us or DM us a photo of the damaged flowers within 2 hours of receipt in order to be eligible for a re – deliver.

𝙉𝙤𝙣 𝘿𝙚𝙡𝙞𝙫𝙚𝙧𝙮:
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact our facebook page Gayle’s Flower Shop Pampanga to inform us.
We will send you on our next available delivery date, or a refund.

𝙎𝙖𝙩𝙞𝙨𝙛𝙖𝙘𝙩𝙞𝙤𝙣 𝙂𝙪𝙖𝙧𝙖𝙣𝙩𝙚𝙚
Satisfying the recipient and you our customer is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.

𝙍𝙚𝙩𝙪𝙧𝙣 𝙖𝙣𝙙 𝙍𝙚𝙛𝙪𝙣𝙙𝙨 𝙋𝙤𝙡𝙞𝙘𝙮
To be eligible for returns and refunds, you should report your case within 2 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team.

The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund.

In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered.

𝙊𝙛𝙛𝙚𝙧𝙨 𝙖𝙣𝙙 𝙋𝙧𝙤𝙢𝙤𝙩𝙞𝙤𝙣 𝙘𝙤𝙙𝙚𝙨:

1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
2. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
3. As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
4. We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
5. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Gayle’s Flower Shop Pampanga service, and are only available once to any one person.
6. Discounts and credits cannot be used in conjunction with any other offers.
7. Unless otherwise stated, we only allow one promotion code to be used per order.
   Circumstances beyond our control
   Adverse weather conditions
   During adverse weather conditions (including heavy rain, storm, typhoon and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order.

Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

𝙁𝙤𝙧𝙘𝙚 𝙈𝙖𝙟𝙚𝙪𝙧𝙚:

Gayle’s Flower Shop Pampanga shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Gayle’s Flower Shop Pampanga’s reasonable control.

𝙉𝙤𝙣 – 𝙏𝙧𝙖𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝘼𝙧𝙧𝙖𝙣𝙜𝙚𝙢𝙚𝙣𝙩𝙨:

Gayle’s Flower Shop Pampanga strives for the best. Non-traditional arrangements, such as foam-based bouquets and floral sprayed blooms may be used to achieve the desired outcome of a certain design.